Support
Something went wrong, or you have a question about your analysis? Write to us — a real person reads every message.
Contact us
support@inviolable.onlineWe answer by email. To help us respond faster, include the information below.
What to include in your message
- Your Analysis ID — the launcher shows it on screen and writes it into its log file.
- The operating system of the computer you ran the launcher on (Windows 10, Windows 11, macOS).
- The device you were checking (Android or iPhone) and its model.
- The exact error message, or the launcher log file if you have it.
Common issues
Windows blocked the launcher ("Windows protected your PC")
That is Windows SmartScreen, not an antivirus detection. Our launcher is signed with an Extended Validation certificate issued to Smart Global Technologies Inc. Click "More info" and then "Run anyway", after confirming the publisher reads Smart Global Technologies Inc.
The launcher cannot reach our servers
This is almost always a corporate firewall or proxy. Check that your internet connection is active and that https://inviolable.online is not blocked. If you are behind a proxy, the launcher prints the exact command needed to configure it.
My analysis is stuck in processing
The forensic engine runs on your own machine and the amount of data varies a lot by device. If the state has not changed after a long time, write to us with your Analysis ID and we will look at it.
I cannot find my certificate
Every completed analysis issues a signed certificate available from your dashboard, and verifiable by anyone from its hash.
Before writing, this may already answer you
Who we are
Inviolable is operated by Smart Global Technologies Inc., Oakville, Ontario, Canada, under Canadian privacy law. Your data never leaves your device: the forensic analysis runs entirely on your own machine, and only the findings are used to build your report.